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According to our statistic of 500,000+ customers of the latest 4 years, the rate of customers who want to return and exchange is less than 0.1%. It is very low, beacuse our quality is top quality and perfect size fit. And we offer worry-free return & exchange policy.
Return Policy
As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. Please make sure that you have carefully reviewed your order prior to finalising your purchase. We offer returns within 7 days of receipt. If you discover a fault with the item(s) you have received, please contact us straight away and our customer services representatives will try to resolve the issue for you as soon as possible. Returns that are damaged, soiled or altered may not be accepted and will not get refund. All items returned should be contact us to check before you return. Official email:
Exchange Policy
Should you wish to exchange your item(s) for any reason, please refer to the table below as a guideline and contact us within 7 days from receiving your order explaining the reason for your exchange request. Exchanges will be processed upon receipt of the regarding item(s). Acknowledgment of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange or refund.
Exchange/Return Conditions
Please refer to the following criteria as a guideline only to our exchange/return policy:
1. Exchanges/Returns accepted within 7 days of receipt.
2. Items must not be damaged, worn, washed.
3. Evaluation process may take up to 7 days from receipt. Upon dispute, the exchange decisions by Urkoolwear will be final.
4. Items must be in an unworn, resellable condition with all original tags and packaging intact.